Payment & Delivery

Order Process

1. Search for your products at our website
2. Select your final one and send its name with detailed description ( texture, length, color…) to our Hotline +84777.777.110 . You can also contact our sales staffs directly via Whatsapp number . We have an professional team expertising in languages such as English, French, Portuguese, Spanish and Russian to support you the best
3. Confirm your final decision with us regarding types, description and quantity
4. We will send  order confirmation with invoice
5. You confirm invoice and make payment. Our factory will start making when we got your money
6. Our company will update  your status of hair production everyday. You can video call to us anytime to see your product in our factory.
7. We make a video call for you to check the quantity of hair when we finish your production. We ONLY SHIP WHEN YOU ARE SATISFIED.
8. Order will be packed properly before sending to Logistics Providers.

Pricing and Currency Conversion

All prices quoted in US dollars.

Payment Options

We accept all major credit cards (Visa, MasterCard, American Express), Western Union, Money Gram or Bank Transfer, Bitcoin…

 

International Transaction Fee

Dova Hair  is a Vietnamese operated company based in Hanoi, Vietnam, with shipping facilities worldwide. If you are ordering outside of Vietnam, your credit card company or bank might charge you a fee of $1-$10. This fee is not charged by Dova Hair as it is charged directly by your bank because you are purchasing something outside of your country of origin.

Confirmation And Payment

The goods will be sent into the production system once you confirm the specifications of the products and have made a successful payment. Once you are okay with the products we have produced, we will immediately contact the global courier service of choice.

Since we have a strong management policy and we make sure all of the product lines are well-stocked, you can rest assured that our delivery time/availability is unmatched amongst online hair extensions retailers.

For order processing time: 

For products that are in stock, it takes only 1-2 days for the products to be prepared for shipping after you have placed the order. 

For custom and made-to-order products, you should contact our sales agent to get the right production time estimation.

For Delivery time:

The time it takes for your order to reach your door depends on where you are in the world. An order will take 3-5 days to reach your shipping address. Talk to our sales agent to get an accurate estimated delivery time. Meanwhile, here is a table for quick reference.

Warehouse	Destination	Shipping Agent	Shipping time  (Estimated)
Vietnam	US, Canada	UPS, FedEx	3-4 days
	Mexico	UPS, FedEx, DHL	5-6 days
	Brazil	Contact us for more info
	UK, Europe	UPS, FedEx	4-5 days
	Africa	UPS, DHL	6-7 days

Shipping Agents

Dova Hair works with a variety of shipping agents. The most popular courier service like DHL, FedEx, Cedex, UPS, EMS is available based on your region. You will receive a confirmation from our sales agent once your order is ready to be shipped.

The shipping price will also be informed to you based on your choice of shipping agents and delivery time.

Misc Info you may need to know:

Working Schedule:

Our office operates from Monday to Saturday. We remain off on Sunday and other Vietnamese Holidays.

This will mean that your order can only be sent off during business hours these days. You can expect hair shipping to happen during these hours.

Shipping Address:

We do not accept P.O. boxes as shipping addresses. This is why we always recommend our customers put down the correct house number, streets, zip code, city, county, state, country so we can fulfill their express shipping request.

We will not be responsible for packages that become lost or sent to the wrong address due to buyers providing incorrect addresses. Please double-check your address so that the package will not become lost in the process.