How is the hair collected?

We bought from girls. No donators.

How is the hair sanitized? (free of nits and lice)

We wash the hair by sampoo and dry the hair under the sun before process it.

Which 4 stages does your company do in house?

Wash hair, dry hair, make weft bundles, remove any nits and lice by hand, wash and dry the hair again.

Which stages are outsourced? How can you guarantee quality?

All processes is in house now. We mostly do guarantee quality by hand checking every single bundle.

Describe the hair cuticle please?

The hair is original from humans so the cuticle just like original human hair.

What percentage % of the cuticles are aligned?

On the top, all cuticles are aligned. In the bottom of bundle, it depends on the standards. If you buy our double drawn hair, 30 cm of short hair removed. For super double drawn hair, 75 – 80% short hair removed, we also can do fuller bottom, it all depends on price.

Are the cuticles stripped to make different textures and curl patterns?

Our hair is original, so you can make any textures if you want.

Is the hair dipped in acid or ammonia? If so why?

No, we don’t use acid at all. If you buy colored hair, we use acid to bleach the hair.

How are the curls processed?

We do steamed water hair.

Is the length measured stretched or un stretched?

All the hair will be stretched before measurement.

Are the weft double or single drawn?

We can do both double and single weft at same price, just note that double weft is shorter when you open the bundle.

Can you send me send me pictures of the hair before I pay?

For sample, it is ok. For real order, we need to receive the payment before making products.

Can you customize a specific curl pattern? (custom order) what process will be used?

Yes we can do based on your pictures or sample. All are steamed water.

Is the hair in stock?

We have quite a lot of black bonestraight hair and colored bonstraight hair available in stock

What do you recommend is the best way to store the hair?

You should store it in a cool and dry place.

What is the return policy if I am not satisfied with the product for manufacturing reasons?

You can return packs when you are not satisfied. Just need to pay the return shipping fee.

Is the return shipping prepaid?

No, you have to pay for shipping.

What is the production time after receiving payment?

2-4 days for straight hair , 4-6 days for wavy/curly hair; 3-5 days for bonestraight and 5-7 days for colored.

Who is your shipment company of choice?

UPS, DHL, Fedex, Agent… Based on your request.

What are your shipping cost? Is shipping free with large Orders? If so how large does the order need to be to receive free shipping?

We do at the lowest price for our customers so there is no free shipping fee. The shipping fee is based on Carriers price, we have no involve with the shipping fee.

How do you deal with duties and taxes?

We don’t do custom in your country.

Do you accept paypal for payment?

Yes. You must choose the purpose of the money transfer to be for friends

Is your company capable of using my own private label?

Yes. We will do our best to help you develop your brand.